Support

On your iPhone, open Settings → [your name] → Subscriptions → Dreamoon, then tap Cancel Subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. You keep access until the end of the period you’ve already paid for.

Open Dreamoon → Settings → Restore purchases while signed in to the same Apple ID you used to subscribe. If that doesn’t help, email us your App Store receipt’s order ID (from the email Apple sent you) and we’ll sort it out.

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com. Sign in, find Dreamoon, and choose “Request a refund”.

Yes. If you don’t cancel at least 24 hours before the trial ends, it turns into a paid subscription. You can cancel during the trial and still use it until the trial ends.

Yes. Tap the download button on any meditation or story you have access to, and it will play offline from your Library.

Choose 15, 30 or 60 minutes, or “end after this one”. During the last 30 seconds the sound slowly fades to silence, so it doesn’t wake you when it stops.

Our narrations are created with AI voice technology, and every meditation and story is listened to before it’s published. Each language is written and voiced on its own rather than translated word for word.

Dreamoon launches in English. More languages are on the way. We only add a language once its voices sound calm and natural to native speakers.

In the app, go to Settings → Account → Delete account. This deletes your account, favorites and listening history. It does not cancel an App Store subscription, so cancel that separately in your iPhone’s Settings. See our Privacy Policy for details.